About the Role
Be on the front line keeping client operations running smoothly. You’ll learn our software and support systems end-to-end and use them to resolve issues, guide users, and keep services healthy.
What You'll Do
Learn and operate our in-house software, dashboards, and ticketing/runbook systems to support clients
Triage incidents, perform first-line fixes, and escalate with clear, timely updates
Validate data, reconcile reports, and prepare shift handovers
Track recurring issues and suggest process/tooling improvements
What You'll Bring
English proficiency (spoken and written communications)
Mandarin proficiency is helpful
Expert knowledge of Google Docs and/or Microsoft Excel
Know SQL or willing to learn
Organized, calm under pressure, and attentive to detail
Schedule & Perks
Shift-based work schedule with additional stipends for evening and overnight shifts
Structured onboarding, mentorship, and certification support